We want you to feel comfortable shopping with us. If you are not satisfied with your purchase, please review the return and refund guidelines below.
1. Return Eligibility
You may request a return if the item is unused, unworn, and in its original condition.
Returned products should include their original packaging, tags, and accessories where applicable.
Items that have been used, washed, damaged after delivery, or altered may not be eligible for return.
2. Return Request
Please contact us at teamhelp@framecliff.com before sending an item back.
Please include:
- Your order number
- The name of the item
- The reason for the return
- Photos when the item is damaged, defective, or incorrect
Our support team will provide return instructions after reviewing your request.
Please do not send products to a return address without contacting us first.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.
We may request photographs or other information to help us review the issue. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
4. Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Approved refunds are generally issued to the original payment method. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
5. Return Shipping Costs
Unless the return is caused by an incorrect, damaged, or defective item, return shipping costs may be the responsibility of the customer.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an issue caused by us.
6. Non-Returnable Circumstances
A return may be declined when:
- The item shows signs of use or wear
- The item has been damaged after delivery
- The item is missing original components or packaging where required
- The return was not approved or arranged through our support team
- The applicable return period has expired
7. Exchanges
If you would like to exchange an item, please contact us at teamhelp@framecliff.com. Exchange availability depends on product availability and the circumstances of the request.
8. Contact Us
For questions regarding returns or refunds, please contact:
Email: teamhelp@framecliff.com