We aim to make the order and delivery process as clear and convenient as possible. Please review the information below before placing your order.
1. Order Processing
Orders are normally processed after payment has been successfully confirmed.
Processing time may vary depending on product availability, order volume, weekends, holidays, and other operational circumstances.
Once your order has been shipped, you may receive a shipping confirmation with available tracking information.
2. Delivery Time
Estimated delivery times may vary depending on the destination, shipping method, carrier, customs procedures, and other factors.
Any delivery estimates shown on our website are estimates rather than guaranteed delivery dates.
Unexpected delays may occur due to weather, customs inspections, carrier disruptions, public holidays, or other circumstances outside our reasonable control.
3. Shipping Address
Please make sure your shipping information is complete and accurate before submitting your order.
If you need to correct an address after placing an order, contact us as soon as possible at teamhelp@framecliff.com.
We cannot guarantee that an address can be changed once an order has entered the shipping process.
4. Tracking Information
When tracking information is available, it may be provided by email or through your order information.
Tracking updates can sometimes take time to appear after a package has been handed to the carrier.
5. Customs and Import Charges
For international orders, customs duties, taxes, or other import-related charges may apply depending on the destination country’s regulations.
Any applicable charges imposed by local authorities may be the customer’s responsibility unless otherwise stated at checkout.
6. Delayed or Lost Packages
If your package appears to be significantly delayed or is marked as delivered but cannot be located, please contact us at teamhelp@framecliff.com.
We will work with the relevant shipping provider to investigate the situation.
7. Contact Us
If you have questions about shipping or delivery, please contact:
Email: teamhelp@framecliff.com